Cancellations & refunds

How to change a cleaning booking or raise a concern about a service.

Updated 22 October 2026

Changing your booking

Telephone or WhatsApp 071 207 4484, or email montana@a-zchemonline.co.za as soon as possible. Include your name, service date and the change requested. A new date depends on availability and confirmation by our team.

Cancellations and deposits

These website policies do not impose a fixed cancellation fee or declare deposits automatically non-refundable. Any proposed booking-specific cancellation charge must be disclosed before booking and must be lawful and reasonable. Applicable statutory cancellation and cooling-off rights take priority.

Where the Consumer Protection Act applies, a reasonable cancellation charge depends on the circumstances, including notice given and the opportunity to fill the booking. A charge must not be imposed where the Act prohibits it, including qualifying cancellation caused by the death or hospitalisation of the person for whose benefit the booking was made. Contact us to establish the correct treatment of your booking.

If we cannot perform the work

If access, weather or safety prevents work, we will discuss rescheduling or a change to the agreed scope. If we cannot supply an agreed service, we will discuss the amount due back for work not supplied, taking account of your agreement and statutory rights. Additional work or costs require your agreement.

Concerns about completed work

Tell us what went wrong and provide the booking details and any relevant photos. Where the law requires it, you may be entitled to correction of defective service or an appropriate refund. No blanket “no refunds” rule applies. A limitation explained for a particular material does not excuse negligent work or remove statutory rights.

Refund arrangements

Any refund amount and payment arrangements will be confirmed with you after the facts and applicable rights are established. We do not request card details through the enquiry form. These policies do not replace the rights or terms applicable to earlier retail purchases; contact us with the original order details for those matters.