Cleaning service terms
What to expect when requesting a quotation and arranging a cleaning job.
Updated 22 October 2026
Our business
A to Z Chem Online, trading as A-Z Cleaning
Telephone / WhatsApp: 071 207 4484
Email: montana@a-zchemonline.co.za
We provide cleaning at customers’ properties. Our normal service area is Gauteng. Larger or urgent work elsewhere may be considered by prior arrangement, including agreed travel and accommodation. There is no customer-facing shop.
Enquiries, quotations and bookings
This website provides service information and an enquiry form. Sending an enquiry or selecting a preferred date does not confirm a booking. Availability, the work included, service location, price and timing must be agreed with our team.
Quotes depend on the size, condition, materials, access and requirements of the job. Supply accurate information and tell us about known damage, previous treatments and hazards. If an inspection identifies work outside the quoted scope, any revised scope and price must be agreed before that extra work proceeds.
Charges and payment
Your written quotation or booking confirmation will state the agreed price, any applicable taxes, payment arrangements and any deposit or travel charges before you commit. This website does not take card payments or place online product orders. No fixed deposit, call-out fee or cancellation penalty is created by these website terms.
Access and safe working
Arrange permission to enter the property and access to the areas being cleaned. Confirm any water, electricity, parking, security or site-induction requirements with us before the job. Keep children, pets and valuables clear of the work area, and disclose fragile items or unsafe conditions.
Work is subject to suitable materials and safe access. Weather, unsafe access or electrical and other hazards may require a change to the method, timing or scope. We will discuss the available options before proceeding. Nighttime and after-hours work is available only on special request and by prior arrangement.
Results and aftercare
Stain removal, appearance and drying times depend on the surface or fabric, its condition, previous treatment and site conditions. Complete stain removal or a particular performance increase cannot be promised. We will discuss relevant limitations and aftercare for your job. This does not reduce your statutory right to services of an appropriate quality or any remedy the law provides.
Changes, cancellations and concerns
Contact us as soon as you need to change a booking. See our cancellations and refunds policy. If you are concerned about completed work or damage, describe the issue and provide relevant photos or booking details so we can assess it. Please allow a reasonable opportunity to inspect or address it where appropriate; this is not a waiver of your rights or an additional legal deadline.
Which terms apply
These terms apply to cleaning enquiries and bookings under this website. Job-specific terms must be provided and agreed before booking. Nothing here excludes rights or remedies that cannot lawfully be excluded under South African law, including the Consumer Protection Act and applicable electronic-transaction protections. Earlier retail orders and separately agreed chemical-supply arrangements are not retrospectively replaced by these cleaning terms.